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Air Line Pilots Association (ALPA)

Technical Business Systems Analyst

The Air Line Pilots Association, International (ALPA), the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 75,000 pilots at 43 U.S. and Canadian airlines) seeks an experienced Technical Business Systems Analyst for our McLean, Virginia, office.  The Technical Business Systems Analyst supports the Association in deciding how best to use existing technology and/or integrate new tech into existing systems.  As such, they play a crucial role in ensuring the effectiveness, functionality, and quality of Association software.  Main areas of responsibility include requirements analysis, Quality Assurance (QA), continuous process improvement, ensuring clear communications between business stakeholders and development teams, and UX assessment.  The ideal candidate possesses a unique blend of business analysis and quality assurance expertise, combined with a deep understanding of software development processes.

Local, national, and international travel:  2 – 5%.


ALPA is an equal opportunity employer that is committed to diversity and inclusion in a safe workplace.  We prohibit discrimination, harassment and harmful behavior of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, disability, neurodiversity, genetic information, pregnancy, or other protected characteristics as outlined in federal or provincial laws.  We highly value everyone and all are encouraged to apply, including minorities, veterans, and people with disabilities.


  • Bachelor’s degree in relevant area, e.g., Computer Science, Information Systems, Business, or other related discipline, from an accredited college or university required; or, the equivalent combination of education and practical experience. Master’s degree is a plus.
  • Three (3) years of proven experience as a Software Business Analyst or Quality Assurance Specialist in a software development environment, five (5) or more strongly preferred. Additional applicable experience may be substituted for the academic requirement.
  • Strong understanding of software development methodologies (Agile, Scrum, Waterfall, etc.).
  • Proficiency in requirements gathering, user story creation, and functional specification documentation.
  • Extensive experience in manual and automated testing, test case creation, and defect tracking.
  • Familiarity with testing tools and frameworks such as Jira, Selenium, TestRail, or similar.
  • Sound analytical and problem-solving skills with the ability to think critically and strategically.
  • Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.
  • Detail-oriented mindset with a commitment to delivering high-quality software products.
  • Professional certifications related to business analysis and quality assurance, e.g., CBAP or ISTQB, are a plus.
  • Strong commitment to continuous learning and staying current with industry trends and best practices.

Physical Demands:

Note: The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential physical activities of this position described below.

Constantly operates a computer/smartphone/tablet.  Regularly required to maintain a stationary position; move about the office; determine what others have said or written; and, converse with others and exchange accurate information.

Regularly required to sit, stand, bend, reach, and move about the office and the local metropolitan area.  Also includes occasional bending, stooping, squatting, and/or pushing and pulling or moving, e.g., to pack, unpack, and/or move cases.

Occasionally required to move, raise, reach, and/or retrieve binders, books, boxes, and files up to one hundred (100) pounds (lbs.).  While on travel, may be responsible to move, raise, reach, and/or retrieve binders, boxes, cases, and/or files weighing as much as fifty (50) lbs.  (Assistance may not always be available.)

ALPA offers competitive salaries with terrific benefits, including:

  • 401k Plan with Non-Elective Employer Contribution of 13% after 180 days of employment.  No employee contribution required!  The plan includes a Roth option and 4-year vesting schedule.
  • Generous health care benefits on day one – PPO, Kaiser (where available), and a High Deductible Health Plan which includes coverage for medical, dental, and vision benefits for employee, spouse, and/or dependent children;
  • 27 days paid vacation and holidays per year plus 2 volunteer days per year;
  • Generous sick and bereavement leave;
  • Competitive parental leave;
  • Company-paid premiums for disability and life insurance;
  • Flexible Spending and Health Savings accounts;
  • Retiree health plan;
  • Education Assistance Program; and,
  • Optional benefits including pet insurance, excess life insurance, legal plan, and qualified transportation fringe benefits, where available.

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