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Taos Ski Valley

The Workforce Lodging Admin Coordinator is part of the team that oversees the different properties owned or managed by Taos Ski Valley Inc. that host employees. You will be responsible for room inspections, housing complaints, and event setup. Here at Taos Ski Valley, we believe in the importance of creating a comfortable living environment, so we treat all our occupants like guests.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization’s policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:
Inspecting all units prior to occupancy, on a bi-weekly basis and on departure to track and charge for any damage
Helping the Facilities team with minor maintenance issues. (E.g. unclog sinks, light heaters, switch fuses at the breaker, some painting)
Helping to plan and setup occupant events up to 12 months in advance
Frequently removing snow from walkways, parking spots, and rooftops, which will be physically demanding
Tracking and responding to occupant complaints in a timely manner
Taking employee trash to the dumpster
Taking recycling to the recycle center
Working with the Facilities team to ensure all building utilities are working properly and communicating with the right party to fix any issues
The job requires sitting, crouching, and standing for extended periods
Will be expected to keep common areas clean
Solve problems with a “can-do” attitude
Find a way to say “yes” to occupant needs. Look for ways to be helpful and courteous
Reliable attendance on all scheduled workdays
Landscaping beautification of WFL properties in the summer months
Clean and reset spaces for new guests
Performs all other related duties as assigned or requested including obeying safety policies and procedures and attending safety trainings
May be asked to help with onboarding paperwork requirements to ensure proper completion
May be asked to help with tracking and charging of room rates through the company’s hotel management software
Other duties as assigned

Personal Skills:
Strives for open, honest, and effective communication in order to build trust in our relationships with our guests and fellow employees
Demonstrates problem-solving skills while resolving guest concerns
Creativity and ability to think outside of the box
Be well-groomed and aware of personal hygiene; adhere to dress code policy as mentioned in the handbook
Keep all business confidential both on and off duty
Always offer courteous and sincere hospitality. Understand what is meant by “good customer service.”
Follows training guidelines using good judgment and common sense
Ability to gracefully and humbly accept criticism and opportunities for growth
Ability to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment
Conducts oneself with safety in mind and undertakes all job requirements in a manner that will guarantee a safe environment for oneself, guests, and fellow team members
Keeps work area, equipment, and lobby clean and orderly. Has concern for cleanliness and orderliness of work area and equipment
Completes all assigned services by timeframes established by the department supervisor
Being self-motivated is a plus
Must be approachable and willing to speak to occupants in a warm and friendly manner
Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.

Qualifications/Knowledge:
Must be flexible and open to change.
Organizational skills are a must
Must be able to accurately follow instructions, both verbally and written
Must be willing to ask for help and/or clarification
Must be able to adapt to change in policy and/or procedures as directed and offer suggestions to improve operations
Possess a valid driver’s license and the ability to successfully pass an MVR check.
Basic knowledge of Microsoft Office, basic typing skills, and computer knowledge
Fluent in verbal and written English, other language skills preferred
Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

This position entails frequent snow removal, including; shoveling, driving a company truck. Frequently lifting up to 25 pounds and occasionally team lifting up to 50-75 pounds. Walking, reaching, and bending. This position will require individuals to be out in winter conditions 25% of the time.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Is a Background Check required for this position: Yes
Is an MVR required for this position: Yes

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