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Hard Rock Hotel and Casino


The primary responsibility of the Shift Manager Slots is to provide leadership in all aspects of Slot Operations during their assigned shift. The Shift Manager Slots will oversee day-to-day operations with specialized attention to employee engagement, exceptional guest experiences, protection of company assets, and ensuring all staff members meet or exceed the expectations of our guests and the Company. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.


  • Use strategies to engage employees and other leaders, foster a positive work environment, gather, and resolve employee issues, and retain top performers
  • Maintain ongoing communication with employees and other leaders by sharing information, listening to feedback
  • Effectively develop and mentor assistant managers and other employees to support their career goals and to ensure all departmental standards and goals are understood and met
  • Deliver a level of guest service which is consistent with the Company’s and property’s core service standards
  • Manage operational functions of the Slots Department, consistent with the strategies and vision of the department, property and Company
  • Manage Slot Operations leaders and staff, ensuring compliance with departmental and company policies.
  • Monitor and ensure departmental and Company guest service requirements and appropriate staffing levels are maintained by analyzing business needs and guest experience data
  • Provide instruction, training, and implementation of service and other company programs to staff
  • Research and resolve guest and / or employee issues effectively and professionally
  • Manage, organize, and complete assigned projects with attention to detail within the established deadline
  • Delegate job duties and tasks to assistant managers and/or employees
  • Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
  • Protect the confidentiality of company files and documents under immediate control
  • Manage human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members
  • Notify senior management of any suspicious or unusual activity and/or transactions in a timely and responsible manner
  • Coordinate with the Gaming regulatory agencies and vendors when needed
  • Perform other job-related duties as requested



  • Bachelor’s degree in a related field, or equivalent work experience
  • Two (2) years of slot operations experience or equivalent management experience


  • Excellent customer service skills
  • Excellent communication skills
  • Able to communicate professionally with upper management
  • Interpersonal skills to effectively communicate with all business contacts
  • Ability to effectively communicate in English, in both oral and written forms
  • Working knowledge of gaming regulations
  • Ability to lead & mentor a team
  • Ability to manage individual staff and work teams effectively, fairly, consistently and in accordance with established human resource principles / policies / procedures / guidelines
  • Knowledge of player tracking systems
  • Must have professional appearance and demeanor
  • Interpersonal skills to effectively communicate with all business contacts
  • Ability to effectively communicate in English, in both oral and written forms


*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.

Additional Details


  • Proof of eligibility to work in United States
  • NV Gaming Registration

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