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Newburyport Bank

Newburyport Bank is a premier community bank in the Greater Seacoast looking to expand our team. If you are seeking an organization who treats customers, employees, and community members with respect, fairness, and an unwavering commitment to professional growth and development, apply now.

The Sales and Services Manager is responsible for assisting the Business Development Officer (BDO) with overall supervision of the branch from customer service to operational excellence to facility management to staff supervision including managing and motivating staff to ensure consistency of superior quality customer service while adhering to bank policies, procedures and security.

Leadership:

  • Responsible for the overall operational soundness of the branch, including but not limited to cash audits, dual control, new account opening and maintenance review, opening and closing procedure adherence, safe deposit audit/reviews (if applicable to branch) and managing clear desk policies for the branch.

Business Development:

  • Promotes the Bank’s services and looks for opportunities to expand customer relationships and works closely with branch staff to coach to the same business development focus.
  • Participates in all bank-wide and departmental incentive programs and business development initiatives, promotes products and services to create customer awareness and acquire new customers.

Operational Effectiveness:

Supervises and motivates retail employees to ensure professional and efficient/effective operation of the branch including:

  • allocating work, reviewing, and improving procedures, assisting, training and coaching employees.
  • scheduling teller line daily, including breaks, lunches, vacations, and Saturday coverage, while managing appropriate staffing levels and minimizing overtime. .
  • Ensures branch’s appropriate physical appearance. Implements effective and consistent in-branch merchandising standards to properly advertise the bank’s products and services.
  • Performs and assigns daily duties, including night deposit access, ATM settlement and maintenance, branch check scanning and opening/closing of the branch facility
  • Carries out miscellaneous transactions, including but not limited to – managing branch cash flow and vault security, opening collateral loans, and responding to mortgage inquiries, placing stop payments, balancing and setting vault alarms, and preparing CTRs and SARs.
  • Customer Focus:
  • Consistently provides superior, professional service.
  • Approves policy exceptions and override transactions, and responds to customer complaints effectively, professionally and in a timely manner.
  • Provides customer service support by performing a wide variety of customer service duties including, but not limited to:
  • opening/closing and maintaining all deposit accounts.
  • uncovering customer needs and recommending products and services accordingly.
  • enrolling customers to Online Banking and guiding them through the login process.
  • responding to all customer service email inquiries and calls with a professional manner.
  • collecting all relevant customer information to resolve customer issues.

PI211804932

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Newburyport Bank

Newburyport Bank is a premier community bank in the Greater Seacoast looking to expand our team. If you are seeking an organization who treats customers, employees, and community members with respect, fairness, and an unwavering commitment to professional growth and development, apply now.

The Sales and Services Manager is responsible for assisting the Business Development Officer (BDO) with overall supervision of the branch from customer service to operational excellence to facility management to staff supervision including managing and motivating staff to ensure consistency of superior quality customer service while adhering to bank policies, procedures and security.

Leadership:

  • Responsible for the overall operational soundness of the branch, including but not limited to cash audits, dual control, new account opening and maintenance review, opening and closing procedure adherence, safe deposit audit/reviews (if applicable to branch) and managing clear desk policies for the branch.

Business Development:

  • Promotes the Bank’s services and looks for opportunities to expand customer relationships and works closely with branch staff to coach to the same business development focus.
  • Participates in all bank-wide and departmental incentive programs and business development initiatives, promotes products and services to create customer awareness and acquire new customers.

Operational Effectiveness:

Supervises and motivates retail employees to ensure professional and efficient/effective operation of the branch including:

  • allocating work, reviewing, and improving procedures, assisting, training and coaching employees.
  • scheduling teller line daily, including breaks, lunches, vacations, and Saturday coverage, while managing appropriate staffing levels and minimizing overtime. .
  • Ensures branch’s appropriate physical appearance. Implements effective and consistent in-branch merchandising standards to properly advertise the bank’s products and services.
  • Performs and assigns daily duties, including night deposit access, ATM settlement and maintenance, branch check scanning and opening/closing of the branch facility
  • Carries out miscellaneous transactions, including but not limited to – managing branch cash flow and vault security, opening collateral loans, and responding to mortgage inquiries, placing stop payments, balancing and setting vault alarms, and preparing CTRs and SARs.
  • Customer Focus:
  • Consistently provides superior, professional service.
  • Approves policy exceptions and override transactions, and responds to customer complaints effectively, professionally and in a timely manner.
  • Provides customer service support by performing a wide variety of customer service duties including, but not limited to:
  • opening/closing and maintaining all deposit accounts.
  • uncovering customer needs and recommending products and services accordingly.
  • enrolling customers to Online Banking and guiding them through the login process.
  • responding to all customer service email inquiries and calls with a professional manner.
  • collecting all relevant customer information to resolve customer issues.

PI211804932

Tagged as: , , ,

Source

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