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KWB, LLC (Hotel Partners)

Sales Manager
Job Description

To assist sales staff and Operations team to ensure maximum revenue, promotional coverage and marketing opportunities are achieved. The Sales Manager should work closely with DOS on revenue management and marketing functions, to develop strategies to maximize REVPAR and grow market share.

Essential Functions
  • Provide sales training to staff of hotel as applicable
  • Analyze Revenue Management strategy using such tools as STR Reports, demand analysis and applicable front office systems
  • Schedule sales appointments
  • Conduct a required amount of cold calls
  • Organize, maintain, and track sales data
  • Complete requests of General Manager and other management personnel, as applicable
  • All other duties as assigned

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving – Identify and resolves problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics
  • Customer Service – Respond promptly to customer needs; Respond to requests for service and assistance; Respond to requests for service and assistance
  • Interpersonal – Maintain confidentiality
  • Oral Communication – Respond well to questions; Demonstrate group presentation skills
  • Team Work – Contribute to building a positive team spirit
  • Written Communication – Write clearly and informatively; Able to read and interpret written information.
  • Delegation – Delegate work assignments; Provide recognition for results
  • Quality Management – Look for ways to improve and promote quality; Demonstrate accuracy and thoroughness
  • Business Acumen – Understand business implications of decisions; Demonstrate knowledge of market and competition
  • Diversity – Show respect and sensitivity for cultural differences; Promote a harassment-free environment
  • Organizational Support – Follow policies and procedures including but not limited to dress code policies
  • Adaptability – Adapt to changes in the work environment; Manage competing demands; Able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality – Is consistently at work and on time; Ensure work responsibilities are covered when absent; Arrive at meetings and appointments on time
  • Dependability – Commit to long hours of work when necessary to reach goals
  • Initiative – Ask for and offer help when needed
  • Innovation – Generate suggestions for improving work; Develop innovative approaches and ideas
  • Judgment – Display willingness to make decisions; Exhibit sound and accurate judgment; Include appropriate people in the decision-making process
  • Planning/Organizing – Prioritize and plan work activities
  • Professionalism – Treat others with respect and consideration regardless of their status or position
  • Quality – Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality
  • Quantity – Strive to increase productivity
  • Safety & Security – Observe safety and security procedure; Report potentially unsafe conditions; Use equipment and materials properly
Job Requirements

One-year certificate from college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or peers.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, and percentages.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software and Internet usage.

Certificates and Licenses

Valid Driver’s License required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); works near moving mechanical parts; works in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

About KWB

KWB Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.


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