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Runbeck Election Services

About Us: Runbeck Election Services, Inc. has been an active participant in the growth and modernization of the electoral process over the last 50 years. From supporting a few Arizona counties to now offering tailored electoral services for over 100 counties, our trailblazing mindset has enabled us to comprehensively support democracy across the United States. Our 163,000 sq. ft. Phoenix, Arizona-based hub is the epicenter of our company’s expertise and innovation — where our dedicated team ensures every aspect of our technology and services is perfected. While our headquarters are based in Arizona, our team is strategically spread out across the country to actively support our election partners.


Position Summary: The Field Service Account Manager oversees a portfolio of assigned customers, develop new business from existing clients and actively maintain a high quality of service and support. This position will answer client queries and identify new business opportunities among existing customers. The Field Service Account Manager collaborates with our sales team while keeping our clients satisfied and engaged with our products and services.


Essential Job Functions (include but are not limited to):

Serve as the lead point of contact for assigned customer accounts
Ability to develop trusted customer relationships with a positive, patient, and friendly manner, utilizing good interpersonal skills
Implementation and configuration of proprietary software and hardware
Onsite installations, process development and customer training
Ensure the timely and successful delivery of our products, solutions, and services according to customer needs and objectives
Develop new business with existing clients and identify areas of improvement within the customer environment
Collaborate with sales team to identify and grow opportunities within territory
Document customer equipment and usage
Demonstrate professionalism when representing the company in all communications with internal and external customers and vendors
Attention to detail and the ability to work independently
Troubleshoot and diagnose problems, at a wide variety of customer sites, in conjunction with RES team members using various communication resources (phone, email, app, web, in person)
Track customer calls and create required reports
Follows all company policies and procedures
Complete and demonstrate a full understanding of ongoing training concepts and applications
In addition to the essential functions and responsibilities listed above, all positions are also responsible for:
Emulates the Runbeck values in daily interactions with internal and external customers
Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments while maintaining regular and timely attendance

Key Requirements:

Trade or Technical school certification/diploma or equivalent work experience
Experience with software-related applications, MS Office Suite products, and other Commercial Off Shelf (COTS) products
Experience delivering client-focused solutions to customer needs
Listening, negotiating, and presentation abilities with strong verbal and written communication skills
Effectively communicate technical ideas and processes
Understanding of physical electrical wiring and mechanical applications
Excellent attention to detail, organizational skills, and meets deadlines
Strong interpersonal and customer contact skills
Strong written/verbal communication skills; good math skills
Demonstrates computer skills and aptitude; Microsoft Office preferred
Effectively sets priorities
Ability to track and report on opportunities for improvement and success
Listening effectively when others are speaking
Credible, responsive team-player
Ability to perform and retain various skill-related tasks, training, and operations
21 years of age (minimum)
Overnight travel is required with multi-customer visits across the US
Additional Information: We are proud to offer a robust benefits package well-suited to our rockstar team of election heroes!

Unlimited PTO
Major Medical Insurance
Dental Insurance
Vision Insurance
Basic and Voluntary Life Insurance
Short- and Long-Term Disability Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity
Employee Assistance Program (EAP)
IDShield/Legal Shield
Pet Insurance
401K Matching
Tuition Reimbursement
Work Authorization:

Must be authorized to work in the US for any employer
*** This is a safety-sensitive position that involves tasks critical to the safety of individuals, others, and the secure operation of company facilities. As part of the hiring process, candidates must undergo a pre-employment drug screening. A clear drug screening result is a condition of employment, and any positive result may disqualify the candidate from consideration. ***

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