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Offix LLC

As a Customer Support Sales Assistant, you will play a crucial role in supporting our existing customer base. Your primary responsibilities will involve outbound calling to maintain relationships and drive sales opportunities. Here’s what you’ll be doing:

Customer Outreach: Initiate regular check-in calls to existing customers to build rapport, assess their needs, order supplies, and provide assistance.
Sales Appointment Setting: Schedule and coordinate sales appointments for our sales team, ensuring a smooth transition from lead to potential sale.
Lease Management: Monitor lease expirations and proactively contact customers to discuss renewals, upgrades, or other options to meet their evolving needs.
Run-Out Management: Identify and contact customers approaching the end of their product or service life cycle, offering options for upgrades or replacements.
Customer Engagement: Keep customers informed about new products, promotions, and offerings to maximize sales opportunities and customer satisfaction.
Data Management: Maintain accurate customer records, interactions, and feedback in our CRM system to track progress and improve customer engagement strategies.
Problem Resolution: Address customer inquiries, concerns, and issues promptly, escalating complex problems to the appropriate team members when necessary.
Sales Reporting: Assist in compiling and analyzing sales data and customer feedback to identify trends and opportunities for improvement.
Collaboration: Work closely with the sales team, marketing, and other departments to align strategies and achieve sales targets.
Other duties as assigned.
Join our team as a Customer Support Sales Assistant and be an integral part of our mission to provide exceptional support to our valued customers while driving sales growth.

Requirements:

Excellent communication and interpersonal skills.

Proven experience in outbound calling or customer support roles.

Strong organizational skills and attention to detail.

Knowledge of CRM software and sales tools.

Ability to work independently and as part of a team.

Sales-oriented mindset with a focus on customer satisfaction.

Flexibility to adapt to changing customer needs and sales priorities.

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To apply for this job please visit www.nexxt.com.


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