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KEMBA Financial Credit Union

Objective

The Member Services Representative is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing.

Duties and Responsibilities

  • Assumes responsibility for the effective and professional performance of Member sales and service-related functions

  • Establishes and maintains professional relationships with Members

  • Assumes responsibility for establishing and maintaining effective coordination and working relationships with staff and management

  • Maintains an up-to-date status of all sales support and processing activity with routine reporting to management

  • Registers with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintains and renews the registration in addition to completing related compliance training as directed by KEMBA
  • Performs all duties in a manner that is 100% compliant with KEMBA policy and procedures
  • Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
  • On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs
  • Must be able to relate to other people beyond giving and receiving instructions

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PI210402821

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