Skills-Based Hiring

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Flynn & Reynolds is seeking a highly motivated Insides Sales Representative who can provide a positive experience to customers and suppliers by offering product selection assistance and accurately and efficiently processing requests for quotes and placing orders. We offer a competitive salary commensurate with experience, along with an excellent benefits package that includes options for healthcare coverage, a robust 401K plan, paid vacation, and holidays.


This job description may not include all assigned job duties, responsibilities, or aspects of the position. Flynn & Reynolds reserves the right to change or amend this description.

  • Process orders and returns and handle expedited shipping for customers.
  • This is an in-office position located in Tewksbury, MA (5 days/week from 8 AM-5 PM)
  • Establish, develop, and maintain excellent working relationships with customers, suppliers, and co-workers.
  • Project a positive, professional image of the company in all communications with customers, vendors, and suppliers.
  • Respond promptly to customer requests by providing accurate and thorough price quotations and product information and assisting with placing orders.
  • Maintain product knowledge to meet customer needs adequately and efficiently.
  • Build rapport with customers with timely follow-up.
  • Assess customer needs by reviewing blueprints and materials bills and asking pertinent questions to define expectations regarding product needs, delivery dates, and budgeting.
  • Offer add-ons and up-sell products that may benefit the customer; suggest alternative products when requested products are unavailable.
  • Use excellent oral communication and best practices in customer service when interacting with customers.
  • Stay current with industry trends, products, and services.


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