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First Citizens Bank

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.

The successful candidate will demonstrate:

Influence: Capable of building rapport with different personalities to drive positive results

Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results.

Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

This role will float to the following branches below. Gas mileage will be reimbursed:

>Glenburnie: 3490 Martin Luther King Jr Blvd, New Bern, NC, US
>New Bern Main: 305 Broad Street, New Bern, NC, US
>Morehead City: 3412 Bridges Street, Morehead City, NC, US
>Atlantic Beach: 101 Atlantic Beach Causeway, Atlantic Beach, NC, US
>Beaufort: 1505 Live Oak St, Beaufort, NC, US
>Oriental: 409 Broad St, Oriental, NC, US
>Newport: 7045 Highway 70 East, Newport, NC, US
>Carolina Colours: 2060 Waterscape Way, New Bern, NC, US
>Bayboro: 310 Main Street, Bayboro, NC, US
>Havelock: 132 East Main Street, Havelock, NC, US


The essential functions of the job include, but are not necessarily limited to, the following:

Proactively engaging customers in conversation about their financial needs

Opening deposit accounts and ancillary banking products

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Processing transactions and other account servicing requests

This position will provide coverage for multiple branches.


High School Diploma or GED and 1 years of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR  experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program
Preferred Education: Bachelor’s degree
Preferred Area of Experience: Telephone sales or banking
License or Certification Type: Must possess a valid driver’s license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Gas mileage will be reimbursed
Skill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services

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