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Canon Solutions America, Inc.


Canon Solutions America, Inc.

Requisition ID: 29547
Category: Product Support
Position Type: Full-Time


Provides direct support to internal Field Service Customers in all things related to Service Parts. Focus is to quickly react and resolve all expedites, escalated or otherwise, through open and direct communication with other departments, teams, suppliers, vendors to ensure on time delivery of products regardless of the time of day. This includes reviewing requests, determining availability, talking to vendors, and availability of items or services, and reviewing alternatives to requests to fulfill objectives. The work is to be performed independently under general supervision, with an emphasis on always providing outstanding customer service.


  • Maintains a good level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available.

-Researches and locates critical parts for customers in a critical downtime situation that cannot be located through the normal ordering process.

  • Provides rapid response order expediting, at a 24×7 level, with finding the best alternate sourcing option considering all expediting cost, customer down time penalties and balanced needs.
  • Performs a variety of coordinating, routing, and material handling duties for critical parts that cannot be located through normal channels to meet production schedules during customer critical downtime situations.
  • Follows up on orders to ensure delivery is occurring according to schedule, updating Field Service at each step of the delivery. For delays, updates system to document new ETA. Escalates to Product Support as needed.
  • Monitors, reviews and responds to emails, and emails in the group mailbox, from Field Service, Vendors, Suppliers, and other departments as quickly as possible.
  • Performs additional auxiliary tasks such as transfer, post receipts, create Tech PI, updating Min Max, etc.
  • Communicates and coordinates with all vendors/suppliers, and alternate channels such as live pulls and parts replacements.
  • Completes all other tasks, projects and functions assigned by Manager.


  • HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

Company Overview

About our Company – Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at ~~~

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site ~~~/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at ~~~/careers


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