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Element Care

Develops relationships with partners and conducts market research for potential partners to implement strategies to maximize number of account referrals of older adults eligible to join Element Care PACE. Well versed in complete line of PACE services and account needs. Expertly describes PACE benefits to participants and accounts. Responsible for identifying and gaining new accounts. This position is full time Monday thru Friday 8am to 4pm with no weekend or holiday hours.

Essential Responsibilities:

  • Develops and implements personal Annual Business Plan which includes conducting market research, creating strategies and activities necessary to achieve inquiry, referral, and enrollment goals from target accounts and retention plans.
  • Collaborates with the Information and Referral department and the Enrollment team to achieve inquiry and referral pipeline goals.
  • Analyzes data to collaborate with leadership on updating marketing strategies.
  • Creates productive and collaborative relationships with referral sources to identify likely qualified referrals.
  • Identifies new strategic referral sources and works with managers to grow those relationships.
  • Cultivates strong relationships with new referrals, while maintaining referral relationships.
  • Participates in community activities, including but not limited to, senior fairs, community events, and aligned professional association events.
  • Documents and maintains all account activities in the Salesforce CRM application in a timely manner.
  • Expertly presents the Element Care PACE program and value proposition to a variety of accounts and prospective partners including Assisted Living Facilities, Housing, and Adult Day Health organizations.
  • Provides market intelligence to Business Development, Community Relations, Marketing, and Enrollment Management.
  • Seeks advice, training and coaching from colleagues and management for continued professional development.
  • Develops strong, productive relationships with Center IDTs and staff.
  • Builds business relationships with newly contracted provider organizations.
  • Understands the local marketplace and the key players that operate within that marketplace.
  • Partners with Marketing to implement go-to market strategies.
  • Frequent local travel.
  • Ability to attend events outside of regular business hours.
  • Performs other duties as assigned.

Job Specification:

  • Bachelor’s level degree (preferred) with 1-5 years of experience in older adult services related position.
  • Minimum of 1 – 3 years of sales experience in healthcare or group insurance strongly preferred.
  • Must have proven experience working in a customer facing role focused on sales and/or customer service.
  • Strong understanding of customer service, sales, outreach, and marketing principles and practices.
  • Strong business acumen, strategic prospecting, active listening, relationship building, networking, time management and organizational skills.
  • Strong verbal and written communication with exceptional presentational skills.
  • Excellent computer skills and high-level proficiency with MS Outlook, Word, Excel, and PowerPoint. Experience with a CRM, Salesforce preferred. A willingness to become proficient in other work-related applications.
  • Knowledge of Medicare, Medicaid and insurances.
  • Demonstrates strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.
  • Ability to manage multiple projects concurrently and meet deadlines.
  • Reliable transportation to be used for marketing activities.
  • Must be able to lift and carry packages or equipment up to 25 pounds.
  • Covid vaccines required.

EEO Statement

Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Element Care is committed to valuing diversity and contributing to an inclusive working environment.

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