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Valley Honda

Company Overview

Valley Honda is 100% Employee-Owned Company. Our Honda dealership serves the community by providing sales of new and used vehicles, vehicle maintenance and repairs, and Honda genuine parts sales. Valley Honda is the largest volume Honda dealer in the state of Illinois. When you step into our dealership, you’ll understand why we’re different. For 16 consecutive years, our team has won the Honda President’s award, the most prestigious and coveted honor that Honda can grant to its dealerships. Recently, we were awarded DealerRater’s Dealer of the Year in recognition of customer satisfaction. We offer great benefits, opportunities for advancement, and we are closed on Sundays. We believe our growth and success comes from our employees having a stake in our Employee-Owned Company. We count on everyone to work together towards one common goal- providing all clients with the best experience possible!

Automotive Customer Service Specialist/BDC

Job Summary

As a Customer Service Specialist, you will be assisting our clients with their service-related inquiries on their Hondas via email and phone, scheduling appointments for after-sale accessory installations, supporting our Sales and Service team with internal repair orders, producing daily Service metric reports, assisting the Warranty Admin, etc., among other service-related projects.

Benefits

  • Closed on Sundays
  • Employee Stock Ownership Plan
  • 401k
  • Health, Dental and Vision Insurance
  • Company-paid Short-Term Disability
  • Company-paid Life Insurance
  • Employee Referral Program
  • Parts, Service and Sales Discounts

Qualifications

  • Excellent phone, communication, listening and computer skills
  • Commitment to a high level of customer service is essential
  • Strong work ethic
  • Punctual and reliable
  • Must be detail-oriented and have exceptional time management skills
  • Ability to follow instructions and thrive in a fast-paced environment
  • Team player
  • Exhibits a “can-do” attitude

Primary Responsibilities

  • Answer all calls promptly in a positive and professional manner
  • Actively listen to the customer’s inquiries and requests while asking questions and verifying information throughout the process to ensure a “great first impression.”
  • Review customer’s service history and update customer information as needed
  • Schedule after-sale Accessory Installations
  • Work together with the parts department to ensure parts are in stock for scheduled repairs
  • Be patient and maintain composure at all times
  • Promptly address customers questions or concerns during their visit or after the work has been completed
  • Work closely with Sales associates and Used Car Department to assist clients
  • Create Daily Service Metric Reports for Service Department
  • Assist Warranty Administrator with Honda warranty and extended warranty claim submissions
  • Assist Service Team and Service director with service-related projects as needed

Requirements

  • High School Diploma or GED
  • Knowledge of the automotive industry is preferred but not required
  • Consent to a background check and drug screening
  • Must have a valid drivers’ license

This job description is designed to cover not contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

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