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The Innovation, Technical and Business Operations organization within Amazon Air is seeking a motivated Program Manager to lead the cargo space, hold accountability across our matrix organization, and unlock operational capabilities to ensure successful, fast, and accurate delivery. You will work cross-functionally to implement air and ground solutions to complex problems at global scale throughout the AIR supply chain. Our organization is looking for a Program Manager to support business growth and lead the implementation of strategic cargo initiatives. This is an exciting opportunity to work on a new initiative to deliver a world-class AIR product. As Program Manager, you will be on a team that develops and implements new business offerings such as new transportation options, commercial initiatives, drive sustainable standard work, and partner across stakeholders to bring these to life and deliver results for customers.

Key job responsibilities
– Influence leadership through continuous leadership communication
– Create project roadmaps and ensure smooth and on-time execution
– Utilize heavy project management tools and drive projects to closure
– Work cross-functionally with aircraft, operations, and technical teams to launch new capabilities and use project management tools to inform progress, measure the impact of launches, and establish sustainable processes
– Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
– Develop the overall program strategy within Innovation, Technical and Business Operations, tactically driving teams inside of your organization to deliver
– Set objectives, analyze data, and drive improvements that are quantified with metrics
– Work in an ambiguous environment, seeking to understand business problems, automation potential, scaling factors, boundary conditions, and reasons behind leadership decisions
– Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
– Partner with customers to determine what projects move forward and in what priority order
– Oversee gaps between teams, processes, and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
– Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
– Work with program managers, business leaders, and executive team to communicate and impact critical business initiatives
– Develop, implement, and govern key performance indicators (KPI) reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
– Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
– Roll up your sleeves and do whatever is necessary; general manager / owner mentality
– Create, communicate, and manage budget for projects
– Travel up to 20% domestically

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA


– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– Bachelor’s degree
– 3+ years of cargo operations or aviation experience
– Experience owning/driving roadmap strategy and definition
– Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
– Experience creating products and driving solutions cross-functionally


– Experience in using analytical, program management tools
– 3+ years of demonstrated project management experience on large scale, complex programs

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.

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