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Microsel Of Colorado Llc

Account Manager – MSP

Location: Centennial, CO

Job Type: Full-time – In-Office

Salary$65k – $80k in year 1, $80k – $95k in year 2, and $95k – $120k in year 3

Expand your knowledge of the IT Managed Services space! TrinWare is expanding and looking for an individual to join our MSP team.

The strength of this company lies in the people we employ. Therefore, we provide the highest degree of security and income for all our staff as their expertise, talent and passion exemplify TrinWare’s vision. Let’s work together to succeed!

Cover letter / Letter of interest – All applicants are required to provide a cover letter or letter of interest to be considered for this position.

What Makes TrinWare a Great Place to Work?

  • Great Benefits!

Insurance, dental, matching 401k and employee discounts. Plus, TrinWare helps cover your costs with healthcare.

  • Centrally Located

Located in Centennial, CO

  • Company-Sponsored Enrichment

We believe in your growth by occupational and personal enrichment. So, we pay for you to get certificates and training!

  • Free Snacks

Our employees said we should include this in our post… nom nom

  • Learning Based Philosophy

As our owner says, “this is a marathon, not a sprint”. We encourage our employees to teach each other and better each other every day.

  • Employee events

We believe our team works better together. To build that relationship, we sponsor at least one event per quarter outside of work. Plus, holiday and seasonal events!

Ideal Qualifications – Account Manager – Managed Service Provider

  • Bachelors or Associates degree, in a computer/IT or business-related field preferably and at least 2 years of technology industry experience
  • Experience with IT Managed Services, Cloud Computing, Business Continuity Disaster Recovery (BC/DR), VoIP, QoS is preferred
  • Experience with physical network infrastructure, wireless networks & solutions, virtual desktop infrastructure, technical roadmaps, and solution planning
  • At least 2 years of customer service and/or account management experience
  • Experience utilizing remote or web-based presentation technology such as WebEx to demo solutions and services
  • Experience working with a CRM, preferably HubSpot
  • Expertise with Microsoft Office products including Word, Excel, Outlook and Power Point
  • Experience forecasting and meeting sales targets
  • Experience working in a matrixed organization to achieve customer outcomes
  • Ability to lift 50 lbs.

Duties – Account Manager – Managed Service Provider

  • Managing a client database through a CRM, preferably HubSpot, to drive revenue and profitability on existing accounts
  • Increase revenues by developing, communicating, and driving effective account management strategies based on valid, customer-specific value propositions
  • Manage contracts and agreements to ensure that expectations are being established, communicated, and met
  • Order entry and processing of those orders provided by TrinWare customer base
  • Other duties as assigned by the Director of Sales – MSP
  • Effective business networking including community events, industry events, trade shows, and other networking opportunities

To perform the job successfully, an individual should demonstrate the following competencies that reinforce our company culture:

  • Understand the value of Company offerings; comprehend business implications of decisions; prioritize work based on profitability; act following a cost-benefit analyses; understand competition thoroughly; identify key trends in Company markets; focus work to achieve strategic goals
  • Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethic; uphold organizational values
  • Balance team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback
  • Has a strong willingness to learn, adapt, and find ways to overcome obstacles when dealing with clients

TrinWare’s Core Values

TrinWare’s culture is a coming-together of high professional standards and a tight-knit team atmosphere. These Core Values are the driving force behind the who, what and why of our mission. We believe that these values will serve as a compass to lead us to our goal: being recognized as one of technology’s great service providers.

  • Growth
  • Optimism
  • Accountability
  • Leadership
  • Service


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