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World Centric

Description:

Account Manager Job Description

Reports to: Director of Account Management

World Centric is a mission driven B Corp that seeks to have a meaningful impact on people and planet through our compostable products and the donation of 25% of profits to the most vulnerable in the world. If you decide that the role below could be a great fit for you, please be sure to include a cover letter detailing your interest in working for World Centric. For more information on working and life at World Centric, please visit our website .

This position is a hybrid role with the expectation of working from our new facility in Stone Mountain approximately 3 days/week, with flexible schedule.

Job Description

Account Managers (AM) work in conjunction with Sales to provide exceptional service to customers through regular communication and follow up. A large portion of the work is to provide support to Sales and external Customers. This position is also responsible for the accurate and timely entry of customer orders while providing excellent customer service.

The World Centric AM team are 8 people supporting dedicated regions throughout the US and some international.

Sales/Customer Support – 65%

  • Communicate via email or phone with customers on items such as orders, returns, product issues, inventory levels, product availability and shipment tracking.
  • Develop and maintain strong relationships with buyers.
  • Efficiently resolve customer issues/problems, including order shortages, damage claims and invoicing.
  • Participate with RSM/TM in broker and Distributor Sales Rep trainings.
  • Regularly communicate with RSM/TM on customer needs and/or issues.
  • Act as liaison between customer, RSM/TM and WC Custom Prints team to get price quote information and follow through to artwork approval and order placement.
  • Communicate and collaborate with other WC teams including Customer Service, Supply Chain, Finance and Logistics to problem solve.
  • Prepare shipping quotes and/or order estimates as requested, including product and shipping cost and inventory availability.
  • Monitor inventory levels and identify possible out of stock situations.
  • Monitor trends in customer behavior and advise RSM/TM of ways to adjust pricing tier, shipping methods, consolidating orders, special orders, container orders, etc.
  • Provide input from customers on product demand for procurement orders.
  • Monitor reports from Accounting when customers 15+ days past due to offer assistance as liaison with the buyer to help clear the hold.
  • Assisting with the onboarding of new accounts and brokers.
  • Backup for Customer Service incoming calls (as needed)
  • Participate in department projects as defined by team lead

Order Entry/Data Entry – 35%

  • Use and maintain CRM system (NetSuite) for processing customer orders manually, from EDI, and from Conexiom
  • Verify correct pricing on purchase orders
  • Capture customer interactions (phone and email) for back up as needed
  • Set up new accounts; updating account information
  • Manage back-orders and availability, including options to support from another warehouse
  • Enter sample orders
  • Backup for Customer Service web order processing (as needed)

Office Support – 10%

  • Managing and handling samples
  • Coordinate shipments from office
  • Keep kitchen stocked
  • Oversee janitorial services

Requirements:

Required Qualifications

  • Minimum education: H.S Diploma or greater
  • 3+ years working in customer service or account management with strong preference for experience in CPG or other industry that sells into foodservice
  • Minimum 1 year experience using CRM or ERP system
  • Strong written and verbal communication skills are essential to building strong relationships with internal and external customers
  • Professional, tactful, and at ease interacting with large customer accounts and stakeholders
  • Extremely organized to efficiently work on and prioritize several accounts at once
  • Experience in roles utilizing strong attention to detail with little room for error
  • Ability to coordinate multiple tasks, manage details, and work in a fast-paced changing environment
  • Excellent computer skills and capable of learning new software systems

Location/Physical Requirements

Hybrid role located in Atlanta

World Centric welcomes applicants from all backgrounds and aims to find the people who not only meet the requirements of the job but also contribute to the culture in a way that recognizes our efforts towards the overall wellbeing of people and planet.

The culture and mission fit is important for us and these requirements include a strong awareness, passion and commitment to social and environmental issues; a high degree of competence, motivation, and initiative; and adaptability and ability to collaborate with others. We know that most candidates will not meet all of the requirements but we would like the opportunity to select from the most diverse candidate pool as possible.

PI211444455

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World Centric

Description:

Account Manager Job Description

Reports to: Director of Account Management

World Centric is a mission driven B Corp that seeks to have a meaningful impact on people and planet through our compostable products and the donation of 25% of profits to the most vulnerable in the world. If you decide that the role below could be a great fit for you, please be sure to include a cover letter detailing your interest in working for World Centric. For more information on working and life at World Centric, please visit our website .

This position is a hybrid role with the expectation of working from our new facility in Stone Mountain approximately 3 days/week, with flexible schedule.

Job Description

Account Managers (AM) work in conjunction with Sales to provide exceptional service to customers through regular communication and follow up. A large portion of the work is to provide support to Sales and external Customers. This position is also responsible for the accurate and timely entry of customer orders while providing excellent customer service.

The World Centric AM team are 8 people supporting dedicated regions throughout the US and some international.

Sales/Customer Support – 65%

  • Communicate via email or phone with customers on items such as orders, returns, product issues, inventory levels, product availability and shipment tracking.
  • Develop and maintain strong relationships with buyers.
  • Efficiently resolve customer issues/problems, including order shortages, damage claims and invoicing.
  • Participate with RSM/TM in broker and Distributor Sales Rep trainings.
  • Regularly communicate with RSM/TM on customer needs and/or issues.
  • Act as liaison between customer, RSM/TM and WC Custom Prints team to get price quote information and follow through to artwork approval and order placement.
  • Communicate and collaborate with other WC teams including Customer Service, Supply Chain, Finance and Logistics to problem solve.
  • Prepare shipping quotes and/or order estimates as requested, including product and shipping cost and inventory availability.
  • Monitor inventory levels and identify possible out of stock situations.
  • Monitor trends in customer behavior and advise RSM/TM of ways to adjust pricing tier, shipping methods, consolidating orders, special orders, container orders, etc.
  • Provide input from customers on product demand for procurement orders.
  • Monitor reports from Accounting when customers 15+ days past due to offer assistance as liaison with the buyer to help clear the hold.
  • Assisting with the onboarding of new accounts and brokers.
  • Backup for Customer Service incoming calls (as needed)
  • Participate in department projects as defined by team lead

Order Entry/Data Entry – 35%

  • Use and maintain CRM system (NetSuite) for processing customer orders manually, from EDI, and from Conexiom
  • Verify correct pricing on purchase orders
  • Capture customer interactions (phone and email) for back up as needed
  • Set up new accounts; updating account information
  • Manage back-orders and availability, including options to support from another warehouse
  • Enter sample orders
  • Backup for Customer Service web order processing (as needed)

Office Support – 10%

  • Managing and handling samples
  • Coordinate shipments from office
  • Keep kitchen stocked
  • Oversee janitorial services

Requirements:

Required Qualifications

  • Minimum education: H.S Diploma or greater
  • 3+ years working in customer service or account management with strong preference for experience in CPG or other industry that sells into foodservice
  • Minimum 1 year experience using CRM or ERP system
  • Strong written and verbal communication skills are essential to building strong relationships with internal and external customers
  • Professional, tactful, and at ease interacting with large customer accounts and stakeholders
  • Extremely organized to efficiently work on and prioritize several accounts at once
  • Experience in roles utilizing strong attention to detail with little room for error
  • Ability to coordinate multiple tasks, manage details, and work in a fast-paced changing environment
  • Excellent computer skills and capable of learning new software systems

Location/Physical Requirements

Hybrid role located in Atlanta

World Centric welcomes applicants from all backgrounds and aims to find the people who not only meet the requirements of the job but also contribute to the culture in a way that recognizes our efforts towards the overall wellbeing of people and planet.

The culture and mission fit is important for us and these requirements include a strong awareness, passion and commitment to social and environmental issues; a high degree of competence, motivation, and initiative; and adaptability and ability to collaborate with others. We know that most candidates will not meet all of the requirements but we would like the opportunity to select from the most diverse candidate pool as possible.

PI211444455

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