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Larkin Benefit Administrators

Description:

The Company

We are a highly experienced and successful leave and disability claims company. The Larkin Company prides itself on providing a personal touch. With a forward thinking, modern and creative approach, we take strong pride in the exceptional service that we provide to our clients and their employees. What makes us unique is the combination of our expert knowledge in the fields of leave and interactive process administration, and disability management, coupled with our personal, friendly, supportive, and professional approach to customer service. Providing an excellent customer experience is not only a continuous goal of ours at The Larkin Company, but it is something that we continuously achieve; evidenced in the feedback that we receive from our clients and their employees. Our customer focus does not originate from a feeling that we must provide good service, but instead a genuine passion to provide great service.

The Team

We are a highly collaborative, hardworking environment. We don’t print job titles on our business cards because we feel that every colleague’s contribution is equal and essential to achieving our goals as a company. Our managers are all promoted from within after years of service at The Larkin Company and they each have a people centric focus on their teams as well as their commitment to a fulfilling client experience. We enjoy a refreshing, fun, and supportive work environment; while maintaining a culture which demands high quality, efficiency, and the utmost professionalism.

The Role (Expectations)

The ideal candidate will be someone who can demonstrate an appreciation for outstanding customer service and would then share that passion here. This along with strong communication skills, organized work habits, open-mindedness and with a strong attention to detail. They should be able to work autonomously in a fast-paced work environment, and also able to contribute to The Larkin Company team, by being a friendly, helpful, and valued team member. Someone who desires to learn and has strong research skills with an exceptional ability to read, interpret, and advise employees/employers on employer policies, federal/state laws and best practice guidance related to leave, ADA accommodations, and claims management. We want someone who will not only strive to become a subject matter expert in the field, but who also believes in continuous development and improvement, and who will participate in other company activities and projects to increase their contribution to the company and its broader success.

Job Duties and Essential Functions

With minimal to no support,

  • Handle all Coordinator and Associate Account Manager Job Duties and Essential Functions
  • Lead client management calls and coordinate all action items to successfully resolve client issues
  • Be the primary client contact outside of administrator responsibilities (i.e., billing, account escalations, feature requests, etc.) while building trust and fostering the client relationship for up to 35 clients
  • Proactively check in with all clients at least annually for management reports, and otherwise for regular ongoing management of the account relationship as needed (for example, at the 6-month mark)
  • Join implementation meetings
  • Investigate and scope feature-creeping and additional costs
  • Handle discussion of scope and pricing for new services for new and existing clients
  • Prepare and review new service agreements and facilitate review process with internal and external parties
  • Handle contract updates/negotiation coordination with internal and external parties from start to finish for the entire lifecycle of the sale
  • Join the 1-month check in call with Implementation
  • Use good judgement to resolve internal and external escalations, which may involve challenging conversations and collaboration to address issues and determine solutions, resulting in stronger internal and external relationships
  • Using good judgement to pull implementation manager back in for any process updates/clarification as well as possibly the administrator’s manager
  • Deliver Management Reports and coordinate all action items
  • Present to clients and prospects in a way that exhibits preparation, communication skills, content flow, organization, knowledge and builds client confidence in The Larkin Company
  • Prioritize client tasks appropriately and respond to client inquiries within one business day, even if just acknowledging request
  • Prioritize internal tasks appropriately and proactively communicate with team members and management regarding projects, deadlines, and inquiries
  • Mentor Coordinators and provide training as needed

Requirements:

  • A four-year college degree or a professional certification in a similar or related field preferred, or any equivalent combination of education and related experience is required
  • At least 3 years of leave of absence administration or a related field in which knowledge and application of federal and state leave laws is necessary
  • Previous relevant experience in successfully managing client relationships
  • Strong passion for providing excellent customer service
  • Willingness to learn and a positive attitude
  • Excellent organizational, quantitative skills
  • Proven excellent verbal/written communications skills including active listening and the ability to ask helpful questions to deliver clear and concise insight internally and externally
  • Relevant experience in presenting and able to pivot from standard presentation as needed
  • Ability to manage their work across a variety of needs and deadlines
  • Agility and flexibility to prioritize and adapt accordingly despite changes in scale, scope, or deadline
  • Excellent follow through in a timely manner, and sound judgement
  • Demonstrates confidence and professionalism
  • Excellent attention to detail
  • Solution driven using creative and diverse ways, while still upholding company values, to approach a problem and answer a question
  • Strong knowledge of MS Excel and MS Word
  • Ability to comprehend, edit, and use a variety of informational documents including but not limited to online resources and client policies.
  • Ability to efficiently manage multiple projects
  • Ability to keep abreast of any changes in law, policy, methods, procedures, etc. as they pertain to clients.
  • Ability to communicate effectively and work closely with vendors, fellow team members, managers, and others regardless of team or level
  • Ability to travel (required)

When this role is being performed at a high level, the Account Manager will be viewed as a supportive colleague and a valuable go-to resource for our clients as the Account Management determines and requests.

Extensive training on FMLA, CFRA, CA PDL, ADAAA, FEHA and other state laws pertaining to leave and ADA administration is a part of the onboarding process

PI211459022

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Source

Larkin Benefit Administrators

Description:

The Company

We are a highly experienced and successful leave and disability claims company. The Larkin Company prides itself on providing a personal touch. With a forward thinking, modern and creative approach, we take strong pride in the exceptional service that we provide to our clients and their employees. What makes us unique is the combination of our expert knowledge in the fields of leave and interactive process administration, and disability management, coupled with our personal, friendly, supportive, and professional approach to customer service. Providing an excellent customer experience is not only a continuous goal of ours at The Larkin Company, but it is something that we continuously achieve; evidenced in the feedback that we receive from our clients and their employees. Our customer focus does not originate from a feeling that we must provide good service, but instead a genuine passion to provide great service.

The Team

We are a highly collaborative, hardworking environment. We don’t print job titles on our business cards because we feel that every colleague’s contribution is equal and essential to achieving our goals as a company. Our managers are all promoted from within after years of service at The Larkin Company and they each have a people centric focus on their teams as well as their commitment to a fulfilling client experience. We enjoy a refreshing, fun, and supportive work environment; while maintaining a culture which demands high quality, efficiency, and the utmost professionalism.

The Role (Expectations)

The ideal candidate will be someone who can demonstrate an appreciation for outstanding customer service and would then share that passion here. This along with strong communication skills, organized work habits, open-mindedness and with a strong attention to detail. They should be able to work autonomously in a fast-paced work environment, and also able to contribute to The Larkin Company team, by being a friendly, helpful, and valued team member. Someone who desires to learn and has strong research skills with an exceptional ability to read, interpret, and advise employees/employers on employer policies, federal/state laws and best practice guidance related to leave, ADA accommodations, and claims management. We want someone who will not only strive to become a subject matter expert in the field, but who also believes in continuous development and improvement, and who will participate in other company activities and projects to increase their contribution to the company and its broader success.

Job Duties and Essential Functions

With minimal to no support,

  • Handle all Coordinator and Associate Account Manager Job Duties and Essential Functions
  • Lead client management calls and coordinate all action items to successfully resolve client issues
  • Be the primary client contact outside of administrator responsibilities (i.e., billing, account escalations, feature requests, etc.) while building trust and fostering the client relationship for up to 35 clients
  • Proactively check in with all clients at least annually for management reports, and otherwise for regular ongoing management of the account relationship as needed (for example, at the 6-month mark)
  • Join implementation meetings
  • Investigate and scope feature-creeping and additional costs
  • Handle discussion of scope and pricing for new services for new and existing clients
  • Prepare and review new service agreements and facilitate review process with internal and external parties
  • Handle contract updates/negotiation coordination with internal and external parties from start to finish for the entire lifecycle of the sale
  • Join the 1-month check in call with Implementation
  • Use good judgement to resolve internal and external escalations, which may involve challenging conversations and collaboration to address issues and determine solutions, resulting in stronger internal and external relationships
  • Using good judgement to pull implementation manager back in for any process updates/clarification as well as possibly the administrator’s manager
  • Deliver Management Reports and coordinate all action items
  • Present to clients and prospects in a way that exhibits preparation, communication skills, content flow, organization, knowledge and builds client confidence in The Larkin Company
  • Prioritize client tasks appropriately and respond to client inquiries within one business day, even if just acknowledging request
  • Prioritize internal tasks appropriately and proactively communicate with team members and management regarding projects, deadlines, and inquiries
  • Mentor Coordinators and provide training as needed

Requirements:

  • A four-year college degree or a professional certification in a similar or related field preferred, or any equivalent combination of education and related experience is required
  • At least 3 years of leave of absence administration or a related field in which knowledge and application of federal and state leave laws is necessary
  • Previous relevant experience in successfully managing client relationships
  • Strong passion for providing excellent customer service
  • Willingness to learn and a positive attitude
  • Excellent organizational, quantitative skills
  • Proven excellent verbal/written communications skills including active listening and the ability to ask helpful questions to deliver clear and concise insight internally and externally
  • Relevant experience in presenting and able to pivot from standard presentation as needed
  • Ability to manage their work across a variety of needs and deadlines
  • Agility and flexibility to prioritize and adapt accordingly despite changes in scale, scope, or deadline
  • Excellent follow through in a timely manner, and sound judgement
  • Demonstrates confidence and professionalism
  • Excellent attention to detail
  • Solution driven using creative and diverse ways, while still upholding company values, to approach a problem and answer a question
  • Strong knowledge of MS Excel and MS Word
  • Ability to comprehend, edit, and use a variety of informational documents including but not limited to online resources and client policies.
  • Ability to efficiently manage multiple projects
  • Ability to keep abreast of any changes in law, policy, methods, procedures, etc. as they pertain to clients.
  • Ability to communicate effectively and work closely with vendors, fellow team members, managers, and others regardless of team or level
  • Ability to travel (required)

When this role is being performed at a high level, the Account Manager will be viewed as a supportive colleague and a valuable go-to resource for our clients as the Account Management determines and requests.

Extensive training on FMLA, CFRA, CA PDL, ADAAA, FEHA and other state laws pertaining to leave and ADA administration is a part of the onboarding process

PI211459022

Tagged as: , , , , , , , , ,

Source

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