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Matrix Construction Services


Position Summary:

The Account Manager is directly responsible for effectively managing client relationships, on behalf of the company, at-all-times. This includes setting clear and realistic client expectations, continually meeting clients’ needs and achieving a high-level of client satisfaction.

Essential Job Responsibilities:

· Develops and manages a strategic account plan that develops mutual performance objectives, financial targets, and critical milestones to grow new and existing accounts as assigned.

· Collaborates and clearly communicates with leadership to develop and strengthen relationships with new and existing clients to sustain and grow future business.

· Manages accounts effectively, using client relationship management (CRM) practices.

· Effectively assesses, clarifies, and validates client needs on an ongoing basis.

· Maintains a positive relationship between the company, vendors, subcontractors, and the client.

· Effectively maintains established expectations with clients and successfully keeps those expectations met for both the client and company.

o Sets clear and manageable expectations with client before, during and after the jobs/projects.

o Ensures construction activity on projects meet client expectation, at all times.

· Maintains high client satisfaction standards by making sure issues and potential conflicts are properly escalated and managed through to resolution.

  • Work closely with any applicable internal partners to ensure accurate reporting is kept and any potential issues are mitigated.
  • Serves as a liaison to the client for all substantive communication.
  • Provides accurate, timely and decisive forecasting on new opportunities.
  • Properly qualifies new opportunities by collecting essential information needed to prepare for the initial site visit and scoping of work.
  • Assembles scope of work and estimates then seeks appropriate approval prior to proposal submittal.
  • Responsible for delivering scope of work, material submittal, and bid proposal to client.
  • Responsible for all timely and aggressive follow up for all opportunity submitted to client.
  • Coordinates with leadership to confirm contract terms, mobilization, and credit limits are clearly understood and approved prior to contract execution.
  • Proactively communicates with leadership and the client regarding accounts receivable, setting financial expectations and terms, and forecasting to ensure integrity in financial data.
  • Facilitates with Director of Construction to ensure an effective scope review and buy-out process is achieved.

· Facilitates pre-Construction meetings with Director of Construction, Accounting, and client.

  • Keeps in constant communication with Director of Construction and the client at all phases of the project.
  • Participates in project closeout meeting with client and any applicable internal partners.
  • Maintains a complete knowledge of all operations systems, policies, and procedures.
  • Trains, coaches, develops, and course-corrects the actions of any assigned direct reports, as needed.
  • Participates in all company and industry events related to the promotion of Matrix construction services.
  • Primary liaison for market specific Apartment Association relations and activities.
  • Provides timely and constructive performance feedback to direct reports, when needed.
  • Performs other duties as necessary or assigned.


Required Job-Related Specifications:

· Must be knowledgeable of technical aspects within the construction industry.

· Intermediate proficiency with Microsoft office products is required.

· Familiarity with Sage 100 and Quick Books is preferred.

· Previous experience and use of Salesforce for CRM responsibilities.

· Previous supervisory experience is preferred.

· Demonstrated judgment and decision-making ability.

· Excellent communication skills, both written and verbal.

· Ability to follow instructions from supervisors and/or more tenured co-workers.

Education, Experience and Certifications:

  • High school degree or equivalent is required.
  • A bachelor’s degree in a business-related field is preferred.
  • At least five (5) years’ experience estimating in the construction industry
  • Multi-family construction industry experience is preferred.



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